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03303 211 203

Delivery Info

 

Your order may be delivered in a variety of ways depending on the manufacturer and/or size of your order and your location.

 

The order may be delivered by multiple courier’s dependant on whether the product is delivered by us or direct from the manufacturer.

 

At One Stop Heating we use a number delivery options such Interlink Express/MFS & Royal Mail but our suppliers use a variety of couriers for their own transport.

 

After receiving your order acknowledgement, you will receive an estimated delivery date via email or a phone call. In-stock products are generally delivered from 1-5 days from ordering, however some made-to-order products can take up to 6-8 weeks. This will clearly be stated prior to ordering and on your order acknowledgement it will be clearly marked.

 

We endeavour to deliver on the stated delivery date however we can never guarantee this date as they may be factors such as traffic, no-one being available at the address, adverse weather conditions, products on the order being damaged prior to delivery etc.

 

We do not recommend that you book a tradesman or any other installer until your order is complete and has been checked.

 

All deliveries will be made to the 'kerb-side', ground floor of the delivery address only, you will need to provide adequate manual labour to unload your products on site. If your delivery address is inaccessible by lorry, please contact us at time of order. Your order will need a signature for delivery so please ensure that someone will be available on day of delivery.

 

Please inspect all items on your order before signing, please inform us of any faulty/damaged items you receive. Failure to take delivery of your order due to no one being in or insufficient delivery instructions may be liable to a re-delivery charge.

 

We shall not be liable for any loss financial or otherwise resulting from a delay in delivering your order. If there is any change to your delivery arrangements, please inform us within 3 days of the delivery date so we can make alternative arrangements.

 

Delivery to an address other than the card holder address is not allowed.